Your order may experience prolonged delays during the Covid-19 Pandemic. Any delay is out of our control but we will work hard to solve any tracking issues that may arise. We do not offer refund for delayed items and appreciate your understanding.
If you are not 100% happy with any full priced Fashion Muse Designer Clothing item you may return it by contacting us within 7 days and returning the item within 14 days of receiving it and be issued a store credit. We do not offer refunds for change of mind, this includes a change of mind regards to colour, size and fit, we offer a store credit only.
All items must be in their original, unworn, unwashed condition. All tags and incidentals (ie spare buttons) must be attached. Please take care when trying on the item, as we are not able to accept returns with makeup stains or that smell of perfume or deodorant. If we deem the item not to be in perfect condition the item will simply be returned to the customer.
When returning an item please keep your tracking number handy in the rare case the parcel goes missing. Fashion Muse Designer Clothing CANNOT be held liable for parcels that go missing on the way back to us.
If you have made a purchase and wish to request an exchange or return please contact us with your order number and one of our customer service staff will assist you.
Please do not send your purchase back to the manufacturer.
Sale items are priced to clear so please choose carefully as we do not accept return or exchange on sale items. This includes a change of mind regards to colour, size and fit. Under Australian Consumer Law, we are not required to provide a refund or replacement on final sale items if you change your mind.
You may return items if you are not 100% happy with them as per our Return Process. Return and exchange postage costs are not covered in the Exchange / Return process hence, you will be responsible for paying for your own shipping costs relating to exchange or return items.
PROMOTIONAL DISCOUNT CODES
Items purchased using a promotional discount code under 20% may be returned for a credit of the amount paid.
Items purchased using a promotional discount code valued at 20% or greater are treated as SALE ITEMS.
Sale items are priced to clear so please choose carefully as we do not accept return for exchange on sale items. This includes a change of mind regards to colour, size and fit. This also includes Combo Items. Under Australian Consumer Law, we are not required to provide a refund or replacement on final sale items if you change your mind.
We do our best to thoroughly inspect all garments prior to shipping and aim to deliver items in perfect condition. In the rare event that a product is has a fault when you receive your order please contact us asap and include your order details and a photo of the fault. Our customer service team will be able to assist.
Note: If a fault has occurred after the item has been tried on or work we cannot accept this as a fault and may require approval from our suppliers.
All sales are final. No price matching.
If you are unsure about your size we will gladly refund in full if you purchase two of the same item in different sizes and return one.